Refund policy

All of our items are FINAL SALE and are not eligible for return. 

All of our orders are shipped fully insured in order to protect your purchase. Signature at delivery is also required for orders above $700.

If an order is lost or damaged during shipment, your order is fully insured and eligible for a replacement or full refund to your original payment method. 


You can always contact us for any return question at contact@saucygems.com.

Damages and issues

If an order is lost or damaged during shipment, your order is fully insured and eligible for a replacement or full refund to your original payment method. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All of our items are FINAL SALE and not eligible for returns.

Exchanges may be accepted depending on reason and up to our full discretion.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges may be accepted under certain circumstances.

Examples for possible accepted exchanges:

• Incorrect sizing of product and does not fit

If issue is not due to our fault, customer must ship item to us and inform us of tracking data.

We will provide label if the issue is due to our fault. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds
If a refund is granted due to the package being lost or damaged during shipment, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@saucygems.com.